Company Update 2026

The customer has been identified as part of a group affected by the planned transfer of Generali Spain's Irish property and motor insurance business (which trades as RedClick) to Zurich Ireland and whose policy (and any outstanding claim) will consequently transfer to Zurich Ireland. The communication is intended to inform customers of the planned transfer and explain any impact on their policy, claims, data and their rights.

Communications are being issued to:

• Active policyholders;
• Customers whose policies lapsed in the two months prior to the communication being sent; and
• Customers whose policies have lapsed more than two months ago, but who have an open claim on their policy;

Customers who purchase a new business policy, after the initial communications are sent, will receive a copy of the notice from RedClick.

Generali Spain has agreed to sell its property and motor insurance business (which trades as RedClick in Ireland) to Zurich Ireland), subject to regulatory approval.   

Generali España de Seguros y Reaseguros, S.A (“Generali Spain”) (trading in Ireland as RedClick) is an insurance company headquartered in Madrid, Spain and subject to group supervision by the Directorate-General for Insurance and Pension Funds. It operates in the Ireland through a branch registered in Ireland, which is authorised by the Central Bank of Ireland ("CBI"). 

Zurich Ireland is part of the Zurich Insurance Group. Zurich has supported customers in Ireland for more than 75 years and has over 1,000 employees across its Irish operations.

Zurich Ireland is a registered branch of Zurich Insurance Europe AG (ZIE AG). ZIE AG is a German stock corporation incorporated in Germany and is authorised and regulated by the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht), (the German Regulator). Zurich Ireland is also regulated by the Central Bank of Ireland (CBI) for consumer protection rules.

The transfer will be carried out by way of a Spanish portfolio transfer in accordance with Article 100.4 of Spanish Royal Decree 1060/2015. As Generali Spain is a Spanish company, the transfer requires authorisation by the Spanish Ministry of Economy, Trade and Business. As part of that process, the Spanish Directorate-General for Insurance and Pension Funds (the Spanish Regulator) is engaging with the CBI and the German Regulator.

The transfer will become effective upon execution of a public deed before a Spanish notary formalising the transfer. This will take place on the transfer date, which is expected to occur on or around [30 December 2026] (the transfer date).  

On the transfer date, your customer’s policy (and any outstanding claim) will automatically transfer to Zurich Ireland.

No. While the transfer is expected to occur on or around 30 December 2026 (the transfer date), it remains subject to Spanish regulatory approval. The transfer may take place before or after this date. RedClick brokers will be informed of the exact date in advance of the transfer. The transaction has already been reported in the media in Ireland in March 2026, which is when the initial agreement was reached between Zurich and Generali. 

Explain that the transfer is subject to regulatory approval by the Spanish Ministry of Economy, Trade and Business.

The transfer is therefore not guaranteed until the necessary regulatory approval process has been successfully completed.

The transfer has already been approved by the Irish Competition and Consumer Protection Commission for anti-trust purposes (i.e. merger control) in Ireland; however, the Spanish regulatory approval is required before any transfer can be completed.  

If the transfer is not approved, it will not become effective. Your customer’s policy and any outstanding claim will not transfer to Zurich Ireland on the expected transfer date and will remain with Generali Spain.

There will be no impact on existing policyholders of Zurich Ireland, nor will arrangements for such policies change as a result of the transfer. 

After the transfer, your customer will be insured with Zurich Ireland, and they will become a policyholder of Zurich Ireland rather than Generali Spain. 

You do not have to take any action as a result of the transfer. Your customers do not have to take any action as a result of the transfer.  

The customer’s policy will automatically transfer to Zurich Ireland on the transfer date. As a result of the transfer, there will be no change to their policy including their:

• policy cover;
• terms and conditions;
• rights and obligations; and
• policy number.

Their proof of home insurance and/or car insurance disc will continue to be valid and will not need to be replaced.

There will be no change to your (or their) contacts for any queries, including in relation to any claim or complaint and service will not be affected.  

Customer information (including their personal data) will automatically transfer to Zurich Ireland on the transfer date.

Any direct debit or continuous payment authority will not change, and neither you nor the customer needs to contact the bank. However, in the future (following completion of the transfer) Zurich Ireland will appear as the payee on bank statements.

If a customer has a claim that is unresolved on the transfer date don’t worry. Their claim will be transferred from Generali Spain to Zurich Ireland. This means that their claim will be with Zurich Ireland, but it won’t change the status or merits of their claim.  There will be no change to your (or their) contacts for any claims. 

Yes. Customers can continue to manage their policies in the normal way. There will be no change to your (or their) contacts for any renewal, amendment or cancellation requests and the process for administering policy alterations will remain the same.  

Advise the customer that they have the right to cancel because of the transfer and are entitled to a pro-rata refund of any remaining premium. This right will be exercisable from the date of the communication notifying the customer of the intended transfer and one calendar month post the transfer date.

If a customer specifies that the cancellation request is as a result of the transfer, they should not be charged a cancellation admin fee. In this regard, please include a reference to the transfer to Zurich when you are requesting cancellation. 

Replacement policy documentation is not required and will not be provided. The customer's existing policy remains valid. For motor, the current disc remains valid and for home, the proof of insurance also remains valid until the policy expires or is cancelled.

To the extent that a customer’s mortgage provider is noted on their home policy, this will continue to be the case, and they will not need to notify their mortgage bank of any change. 

Your customer’s direct debit or continuous payment authority will not change, and neither you nor your customer need to contact their bank. However, in the future, following completion of the transfer, Zurich Ireland will appear as the payee on their bank statement.  

Reassure the customer that existing claim information will transfer automatically, they will not need to restart the claims process, and their claim will continue to be managed in line with current servicing.  There will be no change to your (or their) contacts for any queries, including in relation to any claim.

No. Existing claim information and documentation will transfer automatically. 

No. The transfer does not affect the assessment, status or merits of a claim.  

Reassure the customer that the transfer does not change their rights under the policy or any valid claim settlement entitlement. 

If the claim is fully resolved before the transfer date, no further claim administration may be required. If the claim remains open, it will transfer to Zurich Ireland.  

Customer information (including personal data) must transfer to enable Zurich Ireland to enable it to continue administering policies, claims and related obligations after the transfer date.   Zurich Ireland, as the insurer, will become the controller of personal data relating to the policies and claims being transferred from Generali Spain to Zurich Ireland and will be responsible for the personal data it holds and uses in connection with the same. 

We welcome your feedback to help keep this FAQ up to date. If customers raise questions that are not covered here, please email us at BrokerAdminSupport@redclick.ie.  We will review the query, respond as soon as possible, and update the FAQ where appropriate. 

Use the approved FAQs and escalation route, by contacting BrokerAdminSupport@redclick.ie.  Do not speculate or provide information that has not been approved. 

Listen to the customer's concerns, provide the approved customer FAQ and information available, and if necessary, follow the normal complaint process if the customer wishes to make a complaint. You can also remind the customer that they have the option to cancel their policy for no charge in connection with the transfer if they wish.